"The way forward for anyone who struggles with reading or writing - a truly effective and enjoyable way to overcome the difficulties associated with dyslexia"

Connective Learning Ltd is committed to protecting your privacy. This Statement of Privacy applies to the Connective Learning website and to any agreement entered into with Connective Learning Ltd and applies to data collection and usage.

By using the Connective Learning website and by enrolling yourself/your child at the Connective Learning Dyslexia Centre, you consent to the data practices described in this statement.

Our Privacy Promise

  1. To keep your personal data safe
  2. To not sell your personal data to any other party or group
  3. To give you choices in how you wish to hear from us

This notice sets out some of your rights under the new laws which came into effect on May 25th 2018. We will continue to review and update it as and when changes come into effect.

Collection of your Personal Information

If you choose to enter into an agreement with Connective Learning Ltd we will ask you to provide information about yourself for security, identification and verification purposes. This is personally identifiable information, such as your e-mail address, name, home address and telephone number(s). When providing information about others, you must ensure you have their consent or are otherwise entitled to do so.

During a student’s time attending sessions at the Connective Learning Dyslexia Centre, we will retain personally identifiable information on their age and literacy attainments for the purpose of our literacy-education work and of monitoring progress.

Connective Learning Ltd will retain information collected for as long as permitted for legitimate business purposes and to meet any legal obligations.

This is what we use your personal information for:

  1. To manage our relationship with you.
  2. To enable us to adapt our services to students’ specific individual needs.
  3. To make and manage financial charges and payments.
  4. To collect and recover money that is due to us.
  5. To obey laws and regulations that may apply to us.
  6. To run our business in an efficient and proper manner.
  7. To enable us to exercise our rights as set out in agreements or contracts.
  8. To enable feedback on student progress.

How we collect personal information about you:

We may collect information about you from some or all of these sources:

Data that you provide

  1. When you first contact us:
    • Name
    • Postal address
    • Email address
    • Telephone contact numbers
    • Details of the specific literacy problems being experienced by the prospective student
    • The prospective student’s age
  2. When you/your child attend for dyslexia screening
    • Name of student
    • Name of parent(s)/guardian(s)
    • Postal address
    • Email address
    • Telephone contact numbers
    • The student’s age and date of birth
    • Details of the student’s specific literacy difficulties
    • The student’s reading and spelling ages
  3. When you/your child attend Connective Learning sessions
    • Name of student
    • Name of parent(s)/guardian(s)
    • Postal address
    • Email address
    • Telephone contact numbers
    • The student’s age and date of birth
    • Details of the student’s specific literacy difficulties
    • The student’s reading and spelling ages
    • Ongoing records of attendance, work covered, difficulties encountered and progress made
  4. When you call us on the phone – only retained if required to meet Connective Learning obligations and as required by law.
    • Information dependent on call
  5. When you email us or write us a letter – only retained if required to meet Connective Learning obligations and as required by law.
    • Information dependent on content of letter
  6. When you speak with any member of Connective Learning staff directly – only retained if required to meet Connective Learning obligations and as required by law.
    • Information dependent on conversation.

Data we collect when you are using the Connective Learning website:

We do not collect any information from the Connective Learning website.

Data from third parties:

Email contact information is occasionally passed on to us by PATOSS (Professional Association for Teachers of Students with Specific Learning Difficulties) when a parent or guardian has asked them for help in finding a tutor for their child. This is used solely to inform enquirers of the services we provide.

Connective Learning Ltd does not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations.

Who we will share your personal information with:

  1. Your/your child’s information is stored on computers operated only by the Company Director and the Centre Supervisor in their private homes. It is also stored securely on paper, within the Centre and occasionally in the private homes of the Company Director and Centre Supervisor.
  2. Information is shared only by Connective Learning Ltd staff.
  3. Information is not shared outside of Connective Learning Ltd staff except at your written, explicit request.
  4. Connective Learning Ltd may in the future choose to sell, transfer or merge any part of its business or its assets. At the end of any such process we may share your data with other parties; however this is only if the other party agrees to keep your data safe, private and secure. If such an event occurs then the other party may use your data in the same way as has been set out within this notice.

How long do we keep this Information about you?

We keep information in line with the length of time we need to keep your personal information in order to manage and administer your/your child’s attendance. We also take into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of securely.

Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Data subject rights

    1. Subject access requests
      The General Data Protection Regulation (GDPR) grants you - the "data subject" -the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one calendar month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following:
      • sources from which we acquired the information;
      • the purposes for processing the information;
      • persons or entities with whom we are sharing the information.
    2. Right to rectification
      You shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
    3. Right to erasure
      You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay where not required to be maintained by us by law. If you do not wish us to hold the minimum personal data required for us to manage your/your child’s attendance at Connective Learning we will terminate your enrolment. In these circumstances Connective Learning will retain any information required by law for the relevant period.
    4. Right to restriction of processing
      Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:
      • the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
      • the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction in its use;
      • we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
      • you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.
    5. Notification obligation regarding rectification or erasure of personal data or restriction of processing
      We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.
    6. Right to data portability
      You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.
    7. Right to object
      You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.
    8. Right to not be subject to decisions based solely on automated processing
      We do not carry out any automated processing, which may lead to an automated decision based on your personal data.

Invoking your rights

If you would like to invoke any of the above data subject rights with us, please write to us at Connective Learning Ltd, The Old Telephone Exchange, Church Street North, Kelsall, Tarporley, CW6 0PH, or email the same to info@connectivelearning.co.uk

Security of your Personal Information

Connective Learning Ltd undertakes to protect your personal information from unauthorised access, use or disclosure. Connective Learning Ltd secures the personally identifiable information you provide on paper and on computers in a controlled, secure environment, protected from unauthorised access, use or disclosure

Changes to this Statement

Connective Learning Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback and to meet the requirements as set out in law. You are encouraged to periodically review this Statement to be informed of how Connective Learning Ltd is protecting your information.

Contact Information

Connective Learning Ltd welcomes your comments regarding this Statement of Privacy. If you believe that Connective Learning Ltd has not adhered to this Statement, please contact us at info@connectivelearning.co.uk and we will use commercially reasonable efforts to promptly determine and remedy the problem.